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Customer Service

Phoebe Floral is the leading provider of thoughtful gifts, helping our customers connect with the important people in their lives, so it's important that our customers stay connected to us. To further assist you, we've provided answers to any inquiries you may have about our service.

Phoebe Floral Customer Service

Contact Us Online

Floral Consultant Hours

24/7

Physical Store Hours
Mon. - Fri. 9:00am to 5:00pm
Saturday 9:00am to 4:00pm

Address View All Locations
Phoebe Floral Shop
2102 W. Hamilton Street
Allentown, PA 18104

Phone
(800) 231-6854 (toll free)
(610) 434-9587

Policies & Procedures

We are dedicated to delivering your floral and gift orders in a timely manner. The actual time and date your order is delivered is affected by the time of day your order is placed, the method of delivery or shipping you select, weather conditions, and whether or not the destination is a remote location. Our delivery policies explain the delivery options available to you and how we process orders.

Delivery Status

Please consider your order delivered on the day you requested unless you hear from us. If we have any difficulties with your order, we will contact you by telephone and/or e-mail immediately.

Floral Deliveries to the U.S. and Canada

* Note all transactions are in US currency. In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received before 12:00 pm in the recipient's time zone (excluding holidays and peak floral delivery periods). Orders received after 12:00 pm in the recipient's time zone may be delivered the next delivery day. There are no deliveries on Sundays and legal holidays. Please make sure that your order information is accurate and complete in order to avoid delivery delays. This would include the apartment or suite # if needed, and most especially a current telephone number. We do only special deliveries and funeral deliveries on Sunday.

Incorrect Address/Re-Delivery

Changes to address information or incorrect addresses after the order has been placed are subject to a $10.00 re-delivery charge.

Floral Order Delivery Times

Most floral shops make deliveries during normal business hours (9:00 AM to 6:00 PM). However, since we do not know each florist's delivery schedule for a particular day, we will be unable to guarantee delivery requests for a specific time or within an hourly range unless verbally agreed. Requests may be taken for either an AM or PM delivery with a verbal confirmation, but they cannot be guaranteed without an additional fee required for special delivery.

When the Recipient Is Not Home

The florist may choose to leave the arrangement with a neighbor and attach a note to the recipient's door stating who accepted the arrangement on their behalf. The florist may also leave a note on the recipient's door asking the recipient to call the florist's shop and arrange a convenient time for re-delivery. Another option is calling the recipient first to arrange a delivery time. If the recipient is at work all day, we suggest sending the arrangement to the workplace. Incomplete or incorrect address or phone numbers may delay delivery and may be subject to a surcharge for re-delivery.

Sunday Delivery

Due to limited availability of florists that are open on Sundays, we cannot guarantee delivery on Sunday. Monday must be acceptable to you as the delivery date if Sunday is not available.

International Floral Deliveries

Due to the various time zones between the U.S. and other continents, same-day delivery is not available. We can only guarantee delivery dates for orders received three business days in advance. You must call us at 610-434-9587 to place an international delivery order. International delivery orders cannot be done through our online shopping cart.

Cancellation Policy

While we process your request the moment we receive it during business hours, it is sometimes very difficult to get cancellation requests complete. Our network ranges throughout the country and because of the importance placed on a timely delivery of your request and various time zones, it can sometimes be very difficult to stop or cancel a delivery attempt or a placed order. Cancellations must be done prior to delivery, and in all cases within 24 hours or placing your order. Any cancellation requests after this period cannot be guaranteed and are subject to a 20% charge.

Substitution Policy

Due to various seasonal and regional conditions, and the variety of unplanned issues courtesy of Mother Nature, availability of some flowers may be limited in certain areas. Also, specific flower varieties or colors may not be available for delivery on a specific day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery.

In this event, the local florist will deliver a second choice of similar flowers and container of equal value and beauty. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretation. In single-variety arrangements, variety will take preference over color. Our goal is your complete satisfaction, rest assured that every effort will be made to provide an arrangement of equal or greater value.

Currency

All transactions are in US currency. All inclusive pricing includes a $9.95 transaction fee but does not include a 6% sales tax. In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received before 2:00 PM in the recipient's time zone (excluding holidays and peak floral delivery periods). Orders received after 2:00 PM in the recipient's time zone may be delivered the next delivery day. There are no delivery guarantees on Sundays and legal holidays without verbal confirmation. Please make sure that your order information is accurate and complete in order to avoid delivery delays.

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Phoebe Floral http://www.phoebeFloral.com/images/wide/logo1.gif 2102 W. Hamilton Street Allentown, PA 18104 (800) 231-6854 (610) 434-9587

LOCATION Phoebe Floral: 2102 W Hamilton ST Allentown, PA 18104 610-434-9587

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